A booking request is considered an application for accommodation and does not constitute an official reservation. Bookings are only confirmed once the Resort provides a booking confirmation.
A deposit of 50% of the total accommodation amount (including VAT) is required to confirm a booking. This deposit must be paid on or before the stipulated due date.
Deposits are non-refundable in the event of cancellations. No refunds will be provided if guests leave the resort earlier than planned.
Deposits must be paid on or before the due date indicated on the Resort’s booking request form to secure the booking.
Failure to pay the deposit by the due date will result in cancellation of the booking without prior notice.
All outstanding costs must be settled in full before arrival at the Resort.
Any amendments to bookings must be made in writing.
Card facilities are available for payments.
Reservation fees, including 15% VAT, apply.
Special tariffs may be considered upon request and availability.
Registration occurs upon arrival, where guests must sign a form indemnifying the Resort against any liabilities arising from injuries or losses during their stay.
No pets are allowed except for guide dogs for the blind and visually impaired.
No loud music allowed on our premises.
Tariffs are subject to change without prior notice.
There is no minimum stay requirement for accommodation bookings during the March-April school holidays.
A minimum stay of 5 days is required for accommodation bookings during the December-January holidays.
Daily visitors will be charged the normal daily rate tariffs.
The first 50% of the total cost is payable:
• Within one month of making a reservation for the Easter weekend (March/April) holiday.
• Within one month of making a reservation for the June/July holiday.
• Within one month of making a reservation for the December/January holidays.
• For cancellations made more than 30 days prior to arrival, 25% of the required deposit will be forfeited.
• For cancellations made between 16-29 days prior to arrival, 50% of the required deposit will be forfeited.
• For cancellations made between 0-15 days prior to arrival, 100% of the required deposit will be forfeited.
• In the event of cancellations due to death or another acceptable reason beyond control, a R70 administration fee will be charged upon providing sufficient proof.